This policy governs refunds for purchases made on the Connecto marketplace. Connecto facilitates transactions between buyers and sellers — individual sellers may have additional policies that apply.
| Situation | Refund Eligibility |
|---|---|
| File cannot be downloaded after purchase | ✅ Full refund within 7 days |
| File is corrupted or unusable | ✅ Full refund within 7 days |
| File does not match description | ✅ Full refund within 7 days |
| Changed your mind after downloading | ❌ No refund (digital goods) |
| Accidentally purchased the wrong item | ⚠️ Case by case — contact us within 24 hours |
| Situation | Refund Eligibility |
|---|---|
| Item not received (confirmed by tracking) | ✅ Full refund after 14 days |
| Item significantly different from listing | ✅ Full refund within 7 days of receipt |
| Item damaged in shipping | ✅ Full refund within 7 days of receipt |
| Changed your mind (item unused) | ⚠️ Seller discretion |
| Item used or opened | ❌ No refund |
Approved refunds are processed via Stripe back to your original payment method. Processing time is typically 5–10 business days depending on your bank or card issuer. Platform fees are non-refundable.
If you are unable to resolve a dispute directly, you may open a chargeback with your card issuer. However, we encourage contacting us first — we aim to resolve all legitimate disputes fairly and quickly.
Submitting fraudulent refund requests may result in account suspension and reporting to relevant authorities.
Refund requests and questions: support@connecto.website